Rocklin Plaza Dental

I don’t understand all the one star reviews…I went here 1x and will again for the next appointment on Monday and Victoria although it’s spelled differently was my dentist and she was the most pleasant and caring dentist I’ve ever met in my life. All the girls working there were incredibly sweet, professional and talented. I had a cleaning and a tooth pulled and still had a great experience. lol I think most of the low reviews are probably fake but I’d definitely recommend requesting Victoria if possible she was seriously awesome. Will be coming here indefinitely to see her as my dentist.

I am writing this review to warn others about a very concerning experience related to patient safety. On Saturday, when the clinic was open, I came in person because I had developing facial swelling and strong pain on the right side, clearly related to a dental infection. I explained the urgency of my condition to the front desk and asked for an evaluation. I was told there were no available appointments and was scheduled for Monday. No one attempted to assess the seriousness of my condition or involve a doctor. That same night my condition became much worse, and I had to go to the Emergency Room, where I received an antibiotic injection and prescription. On Monday, I returned to Rocklin Plaza Dental and paid $200 for an exam and X-rays. The X-rays performed were standard dental X-rays, which in many other clinics typically cost around $50–$70. I asked for a clear treatment plan and an explanation of what needed to be done. The doctor confirmed that I had an infected nerve and then left. Later, I was told that no treatment would be performed, and that I should simply finish antibiotics and return later. This was extremely alarming. I had visible swelling under my eye, which was already spreading. No emergency treatment was offered, no root canal was started, and no proper written treatment plan was provided. I was only given handwritten price notes without explanation. I immediately went to another dental clinic the same day, where I was accepted urgently and received treatment. I was told that the situation was critical, as the infection was dangerously close to my eye and could have led to serious complications. I do not recommend Rocklin Plaza Dental for urgent or emergency dental issues. The lack of urgency, communication, and professional response in a potentially dangerous situation was very disappointing.

Went for a cleaning, and filling did a great job. Was painless and didn't take long.

Based on some of the reviews I’m sure he does half a decent job sometimes. However, I had a very different experience. I came here for a filling on the side of my tooth. Dr. Akkas reshaped the entire side of the tooth to an inauthentic tooth shape and caused there to be a gap between the teeth. I immediately noticed it and mentioned it to him. He convinced me to "give it a few days" (obviously I’m still going to be unhappy because he did an extremely poor job, not to mention failed to even polish the tooth). Well by "give it a few days" I assumed he would fix it if I was still unhappy, but that is my fault for assuming he’d do the right thing. I call back two days later and the clerk relays a message from him stating he did the best job he possibly could and if I want a second opinion I can refer to a different dentist. I also asked for a polish of the tooth, it was very rigid and not shiny when I left and the clerk said he completed the job in its entirety the best he could so they cannot accept a follow up appointment for that specific tooth 🤷🏻‍♀️ I’m not sure why my experience was this poor. I have nothing negative to say about the staff, they were nice and welcoming, but unfortunately that doesn’t give me what I came in for. I now have food particles constantly getting lodged in that gap he made when he claims the gap is smaller than it was before. I didn’t have a gap at all before 🤯 just boggles my mind that he made this claim. If anyone providing a service tells me one thing to get me out the door, but has no intention of correcting the issue…in my opinion does not deserve my business or anyone else’s.

I dont know how this office has any good reviews. I wasted 1 hour for them to tell me they don't do denture cases after they told me over the phone that they do dentures when I first made the appt. They scheduled my mom for a cleaning when she has NO teeth and yes I gave them this information over the phone before the appt. To top it off they had the audacity to blame me for all of this and went on to say "as a courtesy we will do an exam" like what???? How are you going to blame me after I clearly stated what I was looking for. I can only imagine how an actual treatment would go down at this office if they cant comprehend the simple task of LISTENING to what the patient is asking you over the phone before they drive out to the appointment. All I can say is your time, money, and oral health is better spent elsewhere.

Terrible clinic!!! Rudeness and lies is how you can briefly describe the service of this company. I lost a filling in my tooth. I made an appointment at the Rocklin Plaza Dental clinic on 10/05/2023. They imposed several services that I did not need. These services were allegedly needed to start treatment. I said that I only need to put a filling, but they did not do this, but only made a new appointment for 05.31.2023. The wait was too long, but I agreed anyway. On the same day, a few hours later, they called from the clinic and said that they could not give a guarantee for the seal, which I allegedly asked for. It wasn't true! I didn't ask for any guarantee. I reported that I do not need a guarantee. Then they said that the doctor would be leaving California forever.

I came there just for check up. My tooth hurts for 2 weeks now after I visited this clinic. In my opinion I got infection there. Have to go to another dentist now to check