Bright Now! Dental & Orthodontics - Arvada, CO

Terrible experience. Cash grab. Awful Communication. I made an appointment with them for a regular dental cleaning- no issues, just needed the regular cleaning that is covered by insurance 2x a year like I have always gotten done. Show up for the appointment and they have me fill out form after form about if I want braces or orthodontic services or add ons. No I just want the cleaning. We wrap up the X-rays an hour later and then they ask me when I’d like to make my appointment for the cleaning. I said what? That’s what this appointment is for? They said their hygienist isn’t working today and I have to schedule another day. WHY was I even there then? Why was that not mentioned on the phone when I asked to schedule a CLEANING appointment? Very frustrated, I made a 2nd appointment weeks later to get the cleaning done. Today I show up for that appointment and they start off by showing me a $370 estimate for long lists of different things they could do for me today. I said I just wanted the regular teeth cleaning. Why are they showing me huge numbers of things to pay for when this is just supposed to be a regular covered by insurance dental cleaning. I agreed to add on some irrigation and numbing gel because the secretary said the hygienist is very rough, and it was $110. This seemed pretty high for a teeth cleaning that has always been 100% covered by insurance in the past, but I was here for my 2nd appointment now and just wanted it taken care of so agreed. Then I sit down and the hygienist asks me if I have my appointment yet for the left side of my mouth? I said what? She said we’re only cleaning the right side of your mouth today, so you need another appointment for the left. Again, WHAT?! Since when?? Why am I only getting HALF of my teeth cleaned? She said because it’s a "deep cleaning" and my insurance won’t allow it to be done in 1 visit. I had absolutely no idea what she was talking about. That was never told to me. I was never told we were doing a "deep" cleaning when I asked for a regular cleaning. I was never told I was only having half of my mouth done on this visit and that I’d need to make a 3RD appointment now to have this cleaning done. Again very frustrated I had no choice but to agree and we proceeded with the cleaning. Then at checkout my bill is not $110, but $185. FOR HALF MY MOUTH. Apparently there was also a deductible amount in addition to the estimate they provided to me that was never included or discussed in any way until after the appointment when I was supposed to be paying. Then I run my FSA card which has over $300 balance and it declines over and over. No one can figure out why and I am now going to have to pay out of pocket for this. This was the most outrageous and frustrating experience and I will absolutely be finding a new dentist after they complete this job of the left side of my mouth at the next visit. The complete lack of communication and being surprised by things over and over and over again and the waste of so much time and the highest bill I have ever seen in my life for a "covered" dental cleaning is all simply shocking and disgusting.

The whole staff is amazing, the dentist fantastic, the assistant personal, and the office manger is the best there is! She is so helpful, knowledgeable and kind - every dentist or doctor’s office would be lucky to have to her. She knows insurance, knows dentistry, and is kind and patient with all of us patients her smile is warming as she greets you and truly is the best

I usually love the dentist, her assistant, and one of the front desk ladies but these last two attempts to get seen have been a MAJOR disappointments!! Two late cancels/need to reschedule. A call last minute is unacceptable. I get being a business but they need to do better as I need to accommodate many schedules and adjust my schedule and also cancel on my clients to make appointments happen. I’m upset because I cancel on my client with time and get chewed out, then they cancel be and I have to reschedule. I scheduled first thing in the morning since last time it was an issue being the last appointment of the day and now even the first appointment got canceled. I’m just frustrated and annoyed…

The ladies at the front desk are always so kind and helpful with positive attitudes. Jen is fun and nice to chat with. Dr Lee was very professional, gentle, and accommodating with my needs. Grace was very kind, even when I accidentally bit her finger, and would explain to me what they were doing. My overall experience getting some fillings was very good and better than expected. I feel much more comfortable and confident in the team at Bright Now in Arvada 🙂

Dr.Lee and her team are amazing. Everyone is friendly, caring, and makes you feel super comfortable. Dr.Lee always makes sure you’re doing good and knows what’s going on. Highly recommend this office!

Went to get my teeth cleaned on Sunday 7/27/25. Folks are very friendly, very professional. They were very thorough, and not too harsh on my teeth. They gave good advice and recommendations on how to maintain my teeth. I never felt like they were trying to guilt trip or price gouge me. Would definitely recommend. - Charles.

I will continue to go here as long as the staff is there. Last visit I heard one of the most thorough professional and considerate explanations I've witnessed to an older woman at the front desk going over all aspects of care with personalized consideration, expert knowledge and thoughtfulness. My own experience with the doctor and nurse was full of warmth and an open friendly professionalism. I've been on Medicaid while I've been in school and at some hospitals you can tell you're health is considered of a lower importance to privately insured. Here that is not the case at all. I've always been treated with exceptional respect, full attention and care. And they do magic fixing and saving my teeth. Full of appreciation