Dairy Queen Grill & Chill

Dairy Queen needs to train their employees better. These employees lack basic customer service skills and treat their customers horribly. Management never steps in to help out their customers, and is not trained properly. I visited this location today, and attempted to use this coupon which states purchase one blizzard get another one for 99¢. When trying to use this coupon employees tried to tell me that I couldn’t use it because the coupon requires a purchase of a sandwich. I tried to show and explain to employees it does not state that anywhere. I even told them I was able to put everything into a mobile order and it didn’t require a sandwich. Nonetheless the employees at this location refused to find a solution to the this issue, and I had to pay for the full costs of two blizzards. Literally after driving off I noticed that all the ice cream I purchase was melted and a waste of $30. Extremely disappointing especially considering the increase in costs of the ice cream. I called the location and asked to speak to their manger, was told I would receive a call back. Never did and tried calling this location again, and kept going straight to voicemail. Extremely disappointed, Dairy Queen use to be so much better!! They should go back to training employees basic skills!

I went to this Dairy Queen today with my daughter, I ordered 2 cones, when I got to the window I scanned my app for points, the lady at the drive threw window asked if I wanted me receipt implying a payment went through, I said oh it went through she looked and said no, I said oh ok I’m paying with Apple Pay, yes I would like a receipt, she took my phone to pay for the order and handed me the cones and closed the window on me, never gave me my receipt I asked for, which I thought was very rude, I sat there for a minute but she walked away, also I did ask for a kiddie cone which I know is small but the cone they gave me was very very small, barely any ice cream on the cone.. listen the food is good but the customer service is horrible, these employees just don’t care, maybe try to find a different job if you don’t like working with the public?

Food was pretty good considering it’s fast food you can only expect so much if you have a complaint tho the manager don’t believe you that’s my issue smh he refuses to believe that anything can be made wrong because the machine does the work he said and didn’t apologize didn’t offer anything else just was rude if you ask me . other than that food was ok . bread was supposed to be Texas toast it was soggy and some chicken were over done which apparently is impossible to manager .. we got the wrong sauces it was more pricey than i expected too 24$ that’s a lot. for that you can get tenders from an actual restaurant.

Went to the drive through and ordered $52 worth of food and ice cream, person taking my order said "is that it" and huffed and puffed the entire time pulled forward to pay and was asked to park order would be brought out to me. There were no other cars in front of or behind me 14 minutes later they bring my order to the car. My cherry dip cone was in a cup and looked like it had fallen several times as the cone was covered with stuck napkin bits and the entire cherry shell was gone. I called 5 times and no answer I also left a review with all my contact info and no one has responded. I paid for an order that should at least be edible

Was fast, they were very helpful. Even the cashier was new and the older staff helped him out. In the ice cream is good. The only downfall was the floor with slippery.

Myself and my family (wife, son and daughter) were quite disheartened when DQ on Chase Avenue closed down over a year ago. We then were elated to find out that this DQ was opening over the summer. That feeling of elation quickly diminshed after our 2nd visit. We've gone here 6 times in the 3 months that it's been open and have vowed to stop for the following reasons; 1. The milkshakes are exceedingly thin almost like you're drinking flavored skim milk. You have to ask for it to be made extra thick and even then it'll still come out thin. 2. Queso is an additional charge if you buy an order of pretzel sticks, however if you do the 2 for $4 and one of the items you choose is pretzel sticks then the queso will be included which doesn't make sense. When we questioned this we were told that that's just the way it's programmed. 3. I ordered a $6 grilled chicken sandwich (picture below) and this is what I received. Are you kidding with me? 4. A large onion ring (while delicious) is $4 and you get around 5-6 medium sized rings. 5. Their hamburger meat is very low quality and while I like mustard, they use way too much. 6. Chicken tenders are dry and quite small. 7. The parking lot design is one of the worst I've ever seen and the Drive thru is beyond atrocious. 8. They have WAY TOO MANY people working and behind the counter. Most are just playing on their phones and have very bad attitudes. The only positive thing is that their blizzards aren't bad and quality wise I'd say they're a 6/10.

My husband and I took our kids and our grandson to enjoy some ice cream. The service was good The ice cream was good.